That’s the question I was asked one morning several years ago upon receiving a phone call off one of our adverts in the New Zealand Gardener. The caller introduced himself as Pat and then followed on from his opening question with this statement, “aren’t they a bit expensive!”. It was obvious that he wasn’t one to mince his words so I decided that my response needed to be equally direct, yet to the point. He sounded likeable enough so I felt comfortable that a frank but light hearted approach would be the way to go.
I replied, “of course they work, wouldn’t be selling them if they didn’t”. I bet he’d heard that one before!. His second question received my standard response, “you get what you pay for Pat, this feeder will last for a long time whereas that cheap “made in China” one will fall apart in a couple of years”. Just more plastic junk in the landfill.
That out of the way he went on to explain that they had lots of tui around and were looking for an effective way to feed them. The conversation ended with me giving him an undertaking that if the tui feeder didn’t perform we’d give him a refund. I thought he’d place an order there and then but no Pat wasn’t going to be rushed, he wanted a bit more time.
It was about three days later when he phoned to say that he wanted to get one. At the time orders were a little slow so I was able to get a deluxe pole mounted model on its way within about a week.
Two days later Pat rang again and said something like this, can’t remember his exact words. “That feeder is working well and we have tui using it already, it’s only been a couple of days “. I had to bite my tongue as I really wanted to say “why are you surprised, I told you it would work”. He was excited and we had a good long chat about this wonderful new addition to his garden. Back then my feelings were those of satisfaction and a sense of a job well done as a contented client is the ultimate accolade..
However in our wildest dreams we certainly didn’t expect chaos quite like this !